Who you are
You care about the customer more than the spec: You want to understand what users are trying to do, what’s broken, and what “better” looks like. You don’t hide behind requirements.
You move fast and fix things: You prefer short cycles. Ship, measure, learn, repeat. When something’s off, you act.
You’re comfortable in the fog: We’re early-stage. Priorities shift, information is incomplete, and you can still make good calls and keep momentum.
You take ownership: You don’t just implement tickets. You own outcomes from idea → build → release → follow-up.
You’re relentlessly efficient: You cannot stand inefficiencies. You simplify, automate, and remove friction. If something takes 10 steps, you make it 3.
You use AI as leverage: You use AI tools to speed up coding, debugging, testing, documentation, and support workflows, while staying accountable for correctness and security.
You’re a good teammate: Direct, low-ego, collaborative. You communicate early, share context, and help the team operate as a unit.
What the job involves
Staying close to customers: Talk to users, read feedback, watch usage, dig into support threads, and translate insights into shipped improvements.
Being reactive (in a good way): When we learn something new, we adapt immediately—tight loops from insight → implementation → release.
Shipping value constantly: Frequent releases, rapid iteration, and a bias toward making things real.
Going where the bottleneck is: Work across the stack—frontend, backend, data, integrations, infra—whatever unblocks progress.
Making the team faster: Improve dev experience (tooling, CI, local workflows, release process, observability) so speed compounds over time.
Writing it down: Short proposals to align quickly, gather feedback, and document decisions.
Making pragmatic tradeoffs: We’re still finding product-market fit. Sometimes we ship slightly rough to learn faster, then refine once we know it matters.
What success looks like
Customers feel the product improving week over week
You help us learn faster by shipping and closing feedback loops
The team’s velocity increases because you remove friction and build “paved paths”
You reliably take work from idea to impact
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