We are currently seeking an experienced Field Service Engineer to join our team on a full-time basis.
* Provide first and second-line support via phone, email, and remote access tools.
* Attend client sites to diagnose and resolve hardware, networking, and software issues.
* Support and maintain desktops, laptops, printers, and mobile devices.
* Administer and manage Microsoft 365, Windows environments, Azure, and Active Directory.
* Troubleshoot business-critical applications and core IT systems.
* Manage user account provisioning, updates, and patch management.
* Document incidents, solutions, and technical changes clearly and accurately.
* Escalate complex technical issues to senior engineers or external vendors when required.
Requirements:
* A minimum of two years' experience in IT support, ideally in a helpdesk and/or field engineering capacity.
* Strong knowledge of Windows operating systems, Microsoft 365, Azure, and Active Directory.
* A good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
* Practical experience in troubleshooting and repairing IT hardware and peripherals.
* Familiarity with helpdesk/ticketing systems.
* Strong analytical, problem-solving, and communication skills.
* The ability to work independently, prioritise tasks, and manage time effectively.
* A full driving license and access to personal transport is essential for field duties.
Desirable Skills:
* Experience supporting label printers and barcode scanners.
* Familiarity with Fresh Service or similar IT service desk tools.
* Exposure to Microsoft Intune or other MDM platforms.
* Working knowledge of Linux/mac OS operating systems.
* Basic SQL querying and data analysis.
* An understanding of API integrations (REST/SOAP).
* Previous exposure to ERP systems (e.g., Infor M3).
* Awareness of ITIL processes and frameworks.
* Relevant industry certifications (e.g., Comp TIA, Microsoft, Cisco, ITIL).