This range is provided by Orange Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Orange Recruitment
Information & Helpline Manager (Maternity Cover)
Location: Blackrock, Co. Dublin
Contract: 12 month Maternity cover, 35 hours per week (hybrid - 2 days on-site)
Orange Recruitment is seeking an experienced health services manager to play a vital role in ensuring our Client\'s Helpline, Mobile Information Service, and information resources continue to provide accurate, accessible and high-quality support.
This role reports directly to the Head of Risk Management, Compliance and Dementia Advisory Services, with the successful candidate ensuring an informed, essential support for the real needs of people living with dementia and their families.
Responsibilities
* Manage the daily operations of the National Helpline, Mobile Information Service and information resources.
* Lead, supervise, and support staff and volunteers to ensure a high-quality service.
* Oversee data collection, analysis, reporting, and budget management.
* Maintain and update website/intranet content and information resources.
* Deliver talks, represent the service at events, and promote the Helpline nationally.
* Ensure services are accurate, accessible, person-centred, and responsive to user needs.
About You
Experience & Knowledge
* Degree or equivalent; background in healthcare, health sciences, or related area desirable.
* Minimum 3 years\' experience providing support services, ideally in health or social care.
* Understanding of issues affecting people with dementia or other life-changing diagnoses.
* Experience supervising or managing staff/volunteers.
* Strong organisational, leadership, and communication skills.
* Ability to analyse data, prepare reports, and manage budgets.
* Excellent writing and presentation skills; strong IT/database experience.
* Empathy, resilience, and ability to work effectively under pressure.
Other
* Flexibility to work some evenings/weekends.
* Full clean driving licence and access to own car.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Services for the Elderly and Disabled
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