ACCOUNTANCY & BUSINESS COLLEGE (IRELAND) LIMITED
Ref: #JOB-2414022
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
Salary: €34000
Location: Dublin Business School, 13/14 Aungier Street, Dublin 2
Working Hours: Monday-Friday, 39 Hours per Week, 9am- 5.30pm
The purpose of the IT Infrastructure Engineer is to assist in the daily support and maintenance of all IT infrastructure within Dublin Business School and Kaplan.
Responsibilities
* Assist their Team Lead and Network team in the development, daily support and maintenance of Databases, Citrix server, security servers including firewalls and all other IT infrastructure within Dublin Business School.
* Working closely with the Network team to look after the setup and installation of network infrastructure such as routing, switching and firewalls.
* Consulting with staff, managers, and executives about the best security practices and providing technical advice.
* Monitoring development requests and problems to ensure correct ticket triage and processes are being adhered to which are outlined by the Service Desk Manager.
* Maintain and, when appropriate, deploy Disaster Recovery/Business Continuity options, ensuring consistent technological service and minimal business impact.
* Resolve all technical bugs with Remote Desktop Technologies (MS Teams and RDP etc.).
* Provide hands-on assistance for infrastructure and application projects when necessary. (RFC/Project)
* Responding to and troubleshooting any IT issues that are raised via phone, email, chat, walk-in and through the Service Desk Management system in a timely manner.
* Accurately document all technical troubleshooting steps and create knowledge base articles researching tickets from creation to resolution of any IT issue.
* Ability to triage, investigate and replicate customer issues and escalate tickets to appropriate teams.
* Ability to coordinate with other teams and to help make decisions on customer priorities.
* Install, upgrade and configure workstations and laptops to accommodate user relocations, and site relocations and also keep our student labs up to date.
* Liaise with third-party support organizations for repairs and replacements.
* Installation of approved software to resolve VPN connectivity or systems lock-out issues.
* Generate solutions for vulnerability management by fixing issues in network/ site encryption and virtualization.
* Proactively build and maintain good working relationships with the Business to understand individual department requirements from a technical perspective.
* Create and modify user accounts in SharePoint, Active Directly, Office 365, Printers, Network Software, cloud backup, internet connections etc.
Preferred Qualifications
* Analysing business objectives and requirements.
* Defining data requirements and comfort with related data activities, including - preferably - intermediate SQL.
* ITIL environment.
* Cloud-based software systems.
* Working in project teams.
* Office 365
* Bachelor's or Master's of Computing (NFQ Level 8 or Level 9,) Education, or any similar education completed will be beneficial
Essential Qualifications
* Minimum 3 years of IT infrastru
* This vacancy is suitable for Remote/Blended working
* Sector: education
Career Level
* Experienced [Non-Managerial]
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