About Ayvens
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Who We Are
Ayvens Insurance (AYINS) is the trading name of Euro Insurances DAC. We are an international motor insurance company active in over 20 countries, providing competitive coverage and fleet management solutions. Euro Insurances DAC, trading as Ayvens Insurance, is regulated by the Central Bank of Ireland.
Job Purpose
This role is based in the Claims Department and involves reviewing claim handling controls, processes, and procedures for motor claims outsourced to third-party administrators and fronting partners across Europe.
Reporting Line
The role reports to the Claims Manager, Direct.
Regulatory Functions
* CF-5: Assisting customers with claims under insurance contracts.
* CF-6: Determining claim outcomes under insurance contracts.
* CF-7: Managing or supervising those undertaking CF3 to CF6 roles.
Control Function Requirements
This role is subject to the Central Bank of Ireland (CBI) IAF and Fitness and Probity Standards, requiring competence, integrity, and financial soundness.
Responsibilities
* Review claim handling suppliers according to the Claims Control Review plan and ensure SLA compliance.
* Conduct Claim Control Reviews to identify cost-saving opportunities and follow up on corrective actions.
* Prepare reports on review findings and monitor implementation of corrective actions.
* Analyze claims data for trends or anomalies.
* Ensure suppliers meet contractual requirements.
* Handle daily claims queries from suppliers, clients, and departments.
* Assist with insurance program reporting, including KPI and risk reports.
* Support development of new products and insourcing initiatives.
* Contribute to departmental policies and procedures updates.
* Complete required training, including IT Security.
* Perform other tasks as assigned by the Claims Manager.
Knowledge & Skills
* Knowledge of motor insurance claims, including Personal Injury, Property Damage, etc.
* Claims litigation experience.
* Understanding of European motor claims regulations (desirable).
* International insurance or claims experience (desirable).
* Degree in Business, Law, or Insurance.
* Professional insurance qualification (minimum CIP).
* Experience in all aspects of motor claims handling.
* Strong analytical, communication, and organizational skills.
* Proficiency in Microsoft Office.
* Fluency in English; additional European language is a plus.
* Ability to work independently and travel as needed.
Why Join Us?
With over 3.4 million vehicles managed across more than 42 countries, we offer leasing, subscription, fleet management, and mobility solutions. We are committed to sustainability, innovation, and diversity, fostering an environment where everyone can thrive.
Join us to be part of the transformation towards sustainable mobility and help our customers succeed.
Note: ALD Automotive | LeasePlan is rebranding to Ayvens across all countries by 2025.
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