At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.This Position reports to:Customer Service Sales ManagerYour Role And ResponsibilitiesAs our Robotics Customer Service Account Manager for Ireland, you will drive the growth of ABB's Robotics service portfolio across Northern Ireland and the Republic of Ireland. You'll manage existing Service Level Agreement (SLA) customers, secure renewals, identify new revenue opportunities, and convert installed-base customers into long-term service partners. This field-based role gives you the autonomy to own your territory while collaborating closely with our UK robotics sales, service operations, and product teams to deliver real value to our customers.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.The work model for the role is: Field-based/Hybrid across Northern and Southern Ireland and occasional trips to Milton Keynes for training and team meetings.This role is contributing to Robotics Division in Ireland.Your Role And ResponsibilitiesIn this role, you'll help run what runs the world by taking on meaningful work that drives real impact.Own and grow ABB's Robotics service business across Northern and Southern IrelandManage and develop an existing portfolio of SLA customers, ensuring renewal success and revenue retentionIdentify and convert non‑contracted installed-base customers into recurring service agreementsPromote ABB's modular service offerings, including preventive maintenance, reactive support, digital services, upgrades, training, and lifecycle solutionsDrive structured transitions from warranty to service for new robotic installationsPrepare and manage quotations aligned with ABB's commercial policy and margin requirementsConduct regular on-site visits, build strong customer relationships, and act as the primary commercial contact for the territoryMaintain accurate pipeline forecasting, using CRM tools and installed-base data to drive opportunity creationQualifications For The Role2-3+ years' experience in B2B sales or service salesDemonstrated experience managing a geographic territory (preferred)Proven ability to grow recurring revenue streamsKnowledge of robotics, automation, or manufacturing environments (desirable)Strong commercial acumen, negotiation skills, and customer relationship capabilityComfortable working autonomously in a field-based roleMindset to innovate, take ownership, and drive continuous improvementFull UK or Irish driving license and the willingness to travelBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive SalaryPrivate Medical Allowance for Yourself and FamilyCompetitive Contributory Pension SchemeEmployee Share Acquisition PlanOpen Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)Employee Assistance ProgrammeGenerous Employee Referral Scheme23 Days Annual Leave Plus Bank HolidaysCompany CarGenerous Bonus SchemeMore About UsJoin ABB Ireland and be part of a dynamic team that is making a real difference. We offer a supportive and inclusive work environment where you can grow your career, develop your skills, and contribute to impactful work that matters. Together, we are building a sustainable future for generations to come.ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. Join Us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.ABBCareersWe value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.