Job Overview
Manage all aspects of the Sales Office operation and achieve performance levels and sales targets as set out by the Company; manage Sales Office costs and introduce efficiencies in conjunction with the Regional Sales Manager; coach and develop staff; manage and recognise high performance and manage poor performance.
Key Responsibilities
* Manage all aspects of the Sales Office, ensuring Sales Office targets are achieved as per annual business plan and to deliver on personal sales targets.
* Lead and manage performance of Sales Executives, Sales Development Coordinator and Sales Advisors.
* Provide necessary coaching, development and support to staff.
* Ensure the team demonstrates the required level of skill, knowledge and behaviour and that all systems and procedures as laid down by the Company are complied with.
* Allocate targets, business segments in line with the Company ambition and in a manner that ensures all staff have the opportunity to excel and achieve and exceed business targets.
Performance Management
* Establish a programme of individual meetings to set targets, review performance and identify development needs.
* Identify training and development necessary to maximise performance outputs.
Other Responsibilities
* Deal with poor performance, manage absenteeism and branch resourcing effectively.
* Report on Sales Office activity and sales performance as required by Sales Management.
* Ensure the FBD Customer Complaint Policy and Procedure process is implemented and adhered to in their Sales Office.
* Aquire and maintain comprehensive up-to-date knowledge and information of all the Companys product range and compliance requirements.
Education and Experience
* A relevant degree/CIP qualification.
* A proven track record in sales and relationship management.
Competencies
* Commitment to business growth and profitability.
* Leadership.
* Communication.
* People and performance management.
* Caching & mentoring.
* Relationship Management & networking ability.
* Results orientated achieving results through others.
* Organised.
* Delegation.
* Business acumen and Commercial awareness.
Additional Information
This role is being offered on a permanent contract. We are an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.