OverviewAssistant Branch Manager – Limerick. Reporting to the Branch Manager, this role is a dynamic and varied position encompassing all aspects of branch operations with a focus on sales, profitability, staff development and customer satisfaction.ResponsibilitiesReport to the Branch Manager and carry out Branch Manager duties in their absence.Ensure corporate deliveries/collections meet high levels of service and check for damages.Ensure exceptionally high levels of customer service are provided by desk staff and provide feedback for improvement.Be aware of vehicle requirements during the day and plan for days/weeks ahead.Monitor general fleet activity using fleet reports and discussions with the fleet department and Cluster manager.Oversee CSR responsibilities and targets to ensure work is carried out correctly and hold staff accountable when necessary.Set internal sales targets for CSRs and follow up on performance.Identify corporate sales opportunities and work with the Branch Manager to target them locally.Manage day-to-day operations/processes including deliveries, impros, utilisation, follow-ups on overdues, pre-closes, and RCR bookings for garages.Coordinate daily with valeting staff to ensure smooth operation of this area.Ensure daily payments reports are correct and necessary reporting is completed.Handle customer invoicing requests and ensure servicing and maintenance meet required standards.Ensure safety checks are in place and audit cars daily to meet agreed criteria; ensure staff adhere to safety and operational rules and procedures.Take responsibility for own health and safety and that of colleagues.Carry out audits to maintain high compliance standards.Perform any reasonable duties within the scope of the job title as required.Skills and Qualifications3rd level relevant qualification would be advantageous but not obligatory.2 years of supervisor/assistant manager experience would be advantageous.Intermediate level of Excel and Word.Excellent organisation and interpersonal skills.Ability to work on own initiative and as part of a team.Full clean driving license.BenefitsCompetitive salary22 days annual leaveAnnual bonus based on agreed KPIsCompany carMedical refund schemeEnhanced statutory sick payOccupational pension: employer contribution 1.5%, employee contribution 2%Enhanced maternity and paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeCompany and Equal Opportunity StatementEuropcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
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