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Position:
Level 2 Service Desk Engineer
Reports to:
Service Desk Manager
Location:
Galway
About Our Client
Our client is more than an IT services provider— they are a team of innovators, collaborators, and problem-solvers who believe technology should empower businesses to thrive.
Headquartered in Galway, we've been delivering ISO *****-certified managed services for over 45 years, partnering with clients across MedTech, Construction, Legal, and Financial Services.
Why Join?
People First Culture: We believe happiness drives success.
From healthy living programs to team-building events, we create an environment where you can grow and enjoy the journey.
Core Values That Matter: Empathy, Integrity, Collaboration, Excellence, Innovation, and Accountability guide everything we do.
Opportunities to Grow: We invest in your development through certifications, training, and exposure to cutting-edge technologies like cloud, automation, and security.
Community & Social Responsibility: We actively support charitable initiatives and encourage volunteering.
Inclusive Workplace: 90% of employees recommend our client company as a great place to work, and 93% believe we value diversity and inclusiveness.
When you join our client's company, you're not just taking a job—you're joining a team shaping the future of IT solutions across Ireland and beyond.
Your Mission
As a Level 2 Service Desk Engineer, you'll be the go-to expert for advanced technical support, automation, and infrastructure optimization.
You'll work across multiple platforms and technologies, ensuring seamless service delivery and exceptional customer experiences.
Key Responsibilities
Incident & Service Request Management: Resolve complex technical issues across Windows, cloud platforms, networking, and security systems using ITIL best practices.
Automation & Process Improvement: Drive efficiency through scripting (PowerShell, Python) and ITSM workflows.
Experience with Rewst is a plus.
Infrastructure Support: Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper-V.
Security & Compliance: Apply best practices and support endpoint protection, firewalls, and backup solutions.
Collaboration & Documentation: Partner with Level 3 engineers and project teams on upgrades and migrations.
Continuous Improvement: Stay ahead of emerging technologies and contribute to knowledge sharing within the team.
What We're Looking For
Education & Experience:
Degree or equivalent experience (2-3 years in a similar role).
Technical Skills:
OS: Windows *****, Windows Server **********)
Cloud: Microsoft 365, Azure, Azure AD, AWS, Google Cloud
Networking: Managed switches, VLANs, firewalls (SonicWall, Fortinet, Cisco)
Security: Endpoint protection, spam/web filtering
Virtualization: VMware, Hyper-V
Backup: Veeam, Datto, Azure Backup
Automation: PowerShell, basic Python
Certifications:
Microsoft certifications advantageous
SonicWall / Fortigate certifications advantageous
Other Requirements:
Strong communication skills
Desirable Extras:
Familiarity with monitoring platforms (Datto RMM, Azure Monitor)
Exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot)
Automation experience – PowerShell, Python, Rewst, Jinja
ITIL v4 Foundation
ISO ***** experience
Full clean driver's license
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