Cluster Branch Manager: Shannon Airport / Limerick CityThe Cluster Branch Manager exercises complete responsibly for developing and managing a business operation that increases counter sales, B2B sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, operation and personnel development activities at his/her Branch.The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights.Responsibilities:Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met.Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working orderManage overdues and records of follow up. Liaise with appropriate depts.Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.Provide training, coaching, development and motivation to bring out the best in each team memberMaintain and enforce HR Policies and Procedures.Conduct yearly appraisals with all staff members by the deadline required byHRAssist in developing branch and organisational objectives, and also in formulating policies and budgetsCommunicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needsAddress customer and employee satisfaction issues promptlyManage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulationsEnsure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained. Skills Required:Problem-solving and analytical abilityMotivated self-starter, comfortable in a fast-paced environmentDemonstrated integrity and ethical standardsProfessional demeanour with "Can Do" attitudeCustomer Focused matched to strong commercial Retail sales skills.Effective listening, communication (verbal and written), and negotiating skillsStrong leadership, motivation and managerial skillsManages time effectively and adapts quickly to changing prioritiesTeam player who works productively with wide range of peopleDemonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectivesStrong project management and multi-tasking skillsExcellent organisational skillsDemonstrated competency in budgeting, forecasting and planningKnowledge of Google suite of software