Overview
Apprentice Aftersales Advisor - Jaguar Land Rover
Airside, Swords
Due to continued growth within the group, we are recruiting for an Apprentice or Trainee Aftersales Advisor to work in our modern Jaguar Land Rover showroom. Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and a portfolio of world-leading brands. In May 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent. This is a fantastic career opportunity to train as an Aftersales Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence is an absolutely essential requirement for this role.
Responsibilities
* Be the focal and experienced point of contact for Jaguar and Land Rover customers requiring servicing or repair.
* Manage the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
* Manage all service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle and obtain customer authorisation.
* Liaise with department manager regarding customer dissatisfaction and follow up in line with dealership procedures.
* Understand and adhere to manufacturer brand service requirements.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
* Maintain product knowledge on the full Jaguar and Land Rover range.
* Maintain relevant systems ensuring accuracy at all times.
Training and Progression
This is a Trainee role with a comprehensive training program tailored to suit individual needs, which can take six months to complete. Training covers the Joe Duffy Group process, database management, marketing, customer service and related areas; mentoring, observing experienced service advisers, classroom and brand training.
Requirements
* Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need motor experience, but a desire to work in and an understanding of the motor trade.
* A full and clean Irish or EU driving licence. A full-time work visa may be required.
Benefits
* Employment Assistance Program
* Industry-leading training and progression plans
* Bike to Work Scheme
* 22 days of Annual Leave
* Life cover
* Active Social Club
* PRSA
If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today.
Equal opportunities employer.
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