What this Job Entails:
The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
Scope:
* Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
* Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.
Your Roles and Responsibilities:
* Working in Client's Data center, providing 24x7 technical support;
* Installing and configuring from data link layer to application layer of the whole network system in the data center;
* Daily monitor and maintaining the network, ensure network availability so that the remote users can have stable access to the servers;
* Engaging in site layout, network construction planning, quality control and ensuring data safety;
* Supervising server support specialist to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
* Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
* Confirm and label devices, rack and cables.
* Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
* Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
* High school diploma or general education degree (GED) and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience
* Knowledge of L1-L7 network architecture, TCP/IP, Switching, Routing, and Optical communication technology;
* Networks with senior internal and external personnel in own area of expertise
* Demonstrates good judgment in selecting methods and techniques for obtaining solutions
* Excellent verbal and written communication skills in English
* Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
* Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
* Proven ability to adapt to changing priorities, conditions, and circumstances
* Strong organization skills
* Working knowledge of computer hardware. Experience installing servers and their components including installing boards, cards, hard drives, and a diverse number of software products;
* Knowledge of copper and fiber testers
* Excellent troubleshooting skills
* Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
* Experience with cable management and knowledge of how to run fiber and copper in a data center
* Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
* Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
* Ability to diagnose data communications problems with using specialized tools, test equipment, and software utilities;
* Must provide own transportation to work locations
* A+ and CCNA certifications; and/or training from applicable hardware and software manufacturers will be an asset;
* Knowing power and air flow system will be an asset.
Preferred Qualifications:
Certifications in Data Center technologies are desired
* Hands on experience in electrical, HVAC, and data center infrastructures
* Working knowledge of networking components and infrastructures, including Wi-Fi
Physical Demand & Work Environment:
* Physically assist in moving and racking equipment.
* Able to safely lift and move a minimum of fifty (50) pounds
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers