We are looking for a motivated and patient-focused Treatment Coordinator to join our dynamic team at 3Dental Galway. This is a hands-on, customer-facing role ideal for someone passionate about patient care, with strong organisational and communication skills.
As a Treatment Coordinator, you will act as an advocate and educator for patients, guiding them through their treatment journey, from consultation to financial planning and scheduling. You’ll play a key part in supporting the practice’s production goals while delivering an exceptional experience to every patient.
Key Responsibilities:
* Conduct consultations to understand patients’ dental history, concerns, and goals
* Present treatment plans clearly, addressing any questions or concerns
* Help patients prioritise treatment and create a plan for scheduling and payment
* Build trust and rapport to encourage treatment acceptance
* Carry out financial consultations and explain payment options
* Support patients in understanding their dental benefits and insurance coverage
* Liaise with third-party financing providers and educate patients on available options
* Monitor and follow up on outstanding patient balances to ensure timely payments
* Welcome new patients and introduce them to our practice
* Assist with general front-desk duties including greeting patients, scheduling appointments, and handling phone enquiries
* Represent 3Dental as a champion of excellent customer service
* Support the Practice Manager in achieving production targets
About You
* Previous experience in a dental environment (nursing or reception) is a strong advantage
* Excellent communication, interpersonal and organisational skills
* Confident, proactive, and friendly approach with patients
* Strong attention to detail and ability to manage multiple responsibilities
* A positive team player with a solution-focused attitude
What We Offer:
* A supportive and collaborative team environment
* Opportunities for career growth and development
* Staff training
* Modern, patient-centered facilities
* Competitive salary based on experience
If you’re passionate about helping patients on their journey to better dental health and want to be part of a growing and innovative practice, we’d love to hear from you!
To apply, please send your CV and a brief cover letter to amy-galway@3dental.ie.
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