We are looking for professionals with at least1 year of experienceinBanking,Financial Services, orInsuranceeitherin Irelandorserving the Irish market from abroadthat are looking for a new challenge in Lisbon, PortugalAbout the RoleAs a Banking Customer Support professional, you will be the first point of contact for customers via chat, phone, and email. You will solve issues, provide guidance, and ensure a smooth and empathetic experience. In this dynamic role, you will handle a variety of banking enquiries, from general questions to complex cases such as fraud, disputes, and complaints.Location:Lisbon, PortugalSchedule:Monday to Sunday, 24/7 (40 hours per week: you will be assigned for a daily working time of 8 hours with an additional hour lunch break).Key ResponsibilitiesProvide fast, effective customer support via chat, phone, and email.Manage cases from start to resolution, including fraud, disputes, and complaints.Support vulnerable customers with empathy.Share knowledge to enhance team performance.Stay adaptable to changing priorities.Key Skills & AttributesStrong communication and problem-solving with a customer-first mindset.Fair, balanced decision-making in complex situations.Empathy and emotional intelligence.Attention to detail in financial and regulatory tasks.Adaptable and resilient in a fast-paced environment.Relocation Package(for international candidates)We offer full relocation support to make your move to Portugal as smooth as possible:Accommodation included: a private room in a shared TP apartment, with all bills paid (electricity, water, internet) and cleaning service twice a week included.Full relocation assistance: we cover costs and handle all logistics.Local language classes to help you settle in.Annual travel expenses to your home country.Legal and administrative support with visa applications, ID cards, housing, and more.Why Join TP Portugal?At TP, we're not just filling seats; we're building something that matters.We're proud to be:One of the Top 25 Companies to Work for in Europe (Great Place to Work)Recognized as Best Job Creator and Top Exporter by Exame Magazine14,000+ employees | 67 markets | 37 languages | Endless growthOur team ismulticultural, ambitious, and laser focused.We're tech-forward, results-driven, and obsessed with delivering top-tier customer experience and innovation. With a multicultural, highly qualified, and deeply specialized team, we offer a wide range of integrated omnichannel solutions.See what life at TP looks likeCheck out our LinkedIn