Front Office Manager Role Summary
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* The Lucan Spa Hotel is seeking a highly skilled Front Office Manager to oversee the day-to-day operations of the front office.
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About The Role
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This is a hands-on leadership role suited to someone with strong customer service skills, excellent attention to detail and a passion for hospitality.
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The ideal candidate will have a minimum of two years experience working on a busy hotel reception desk and be comfortable working across a 7-day week roster, including mornings, evenings and weekends.
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This is a fantastic opportunity for someone looking to step into a management position and play a key role in delivering a warm and professional welcome to our guests.
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The hotel comprises of 71 bedrooms situated in Lucan, Co. Dublin, offering guests an ideal spot for business travel or leisure.
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We offer warm and friendly service to all of our guests and hope that you can become part of that team ethic.
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The hotel front desk team operate using the Guestline (Rezlynx) property management system.
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Full in-house training is provided for this role.
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Key Responsibilities
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1. Oversee the day-to-day operations of the front office, ensuring smooth check-in and check-out procedures.
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2. Manage and lead the reception team, including scheduling, training, and performance reviews.
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3. Deliver exceptional guest service by maintaining high standards of professionalism and hospitality.
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4. Handle guest complaints and feedback promptly and effectively, ensuring guest satisfaction.
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5. Ensure accurate handling of reservations, room allocations, billing, and cash procedures.
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6. Monitor front desk operations to ensure compliance with company policies, procedures, and service standards.
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7. Work closely with other departments (e.g. Housekeeping, Sales, Maintenance) to coordinate guest services and room readiness.
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8. Maintain a strong presence in the lobby/front office area to support the team and engage with guests.
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9. Prepare front office reports, monitor KPIs, and contribute to achieving occupancy and revenue targets.
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10. Manage stock and supplies for the front office area, including stationery and guest amenities.
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11. Ensure compliance with health, safety, and fire procedures in the front office area.
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12. Drive upselling and cross-selling initiatives to maximise revenue opportunities.
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Requirements
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To succeed in this role, you will need:
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* A minimum of two years experience working on a busy hotel reception desk.
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* Strong spoken and written English essential; additional languages an advantage.
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* Proficient in hotel reservation systems and general computer skills (Microsoft Office, email, etc.).
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* The ability to be self-motivated and creative in generating new ideas and systems.
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* Excellent communication and interpersonal skills.
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* Proven ability to lead a team and remain calm under pressure.
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* Strong problem-solving abilities and a customer-first mindset.
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* A high level of organisation and attention to detail.
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* Flexibility to work morning, evening and weekends as part of a 7-day roster.
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* A professional appearance and a friendly, welcoming attitude.
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* Knowledge of GDPR and front desk procedures is a plus.
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Benefits
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* Meal Allowance
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* Canteen bike to work scheme
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* Employee Recognition Awards
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About Us
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The Lucan Spa Hotel is committed to helping each and every one of our team members to achieve their full potential.
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We are an equal opportunities employer.
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If you believe that you have the passion, personality and the skills we require, please contact us.