Digital Transformation Director
The Group Digital Director will oversee and manage the digital technology initiatives of the business. This includes leading a team of 6 IT professionals, implementing cutting-edge digital solutions, and ensuring the seamless operation of digital platforms across predominantly their B2B customer segments.
The successful candidate will drive the digital transformation strategy, enhance online customer experiences, and align technology with business goals. The objective is to improve the B2B capabilities of the Group by implementing a strategy to deliver enhanced B2B customer portal capabilities, seamless buyer and seller experiences, and the digitisation of customer support.
Key Responsibilities:
* Digital Strategy Development:
o Formulate and execute comprehensive digital strategies aligned with business goals.
o Stay updated with the latest digital trends, technologies, and best practices.
* Team Leadership:
o Lead and mentor a team of digital architects, developers, and analysts.
o Foster a collaborative and innovative work environment.
* E-commerce and Online Platforms:
o Buid out scalable B2B capabilities that can be rolled out across the Group.
* Website Management:
o Ensure the company's websites are user-friendly, up-to-date, and optimized for search engines and increased traffic.
o Coordinate with IT teams and external partners to implement website enhancements and new features.
* Data Analytics:
o Utilize data analytics to drive decision-making and measure the effectiveness of digital initiatives and business performance.
o Generate regular reports on digital performance and present findings to senior management.
* CRM System Management:
o Oversee the governance and licencing of the multi-instance Microsoft Dynamics CRM system, ensuring its functionality and efficiency.
o Manage CRM data integrity and ensure the accuracy and completeness of customer information.
Requirements:
* Strong strategic thinking and problem-solving abilities.
* Excellent leadership and team management skills.
* In-depth knowledge of digital technologies, trends, and best practices.
* Strong understanding of data management and analytics.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced, dynamic environment.
* Knowledge of Informatica PIM, Acquia CMS, Commercetools, MS Dynamics CRM and experience of B2B transformation an advantage.