IT Technical Analyst Contract Details Contract Length: 6 months, good scope to extend (Contracting Role) Day Rate: €230 €240 (DOE) Working Model: Hybrid 2 days remote, 3 days onsite per week Location: Kildare, Ireland Commencing Jan 2026 Parking Onsite Eligibility Candidates must have full working rights in Ireland Visa sponsorship is not available for this role Role Overview We are seeking a highly motivated and technically capable IT Technical Analyst to join a busy IT function within a large, structured organisation. This role will focus on delivering high-quality 1st and 2nd level technical support, contributing to system and network stability, and supporting ongoing IT improvements and upgrades. The successful candidate will have strong troubleshooting skills, a customer-focused mindset, and the ability to operate effectively in a fast-paced, service-driven environment. Key Responsibilities Provide 1st and 2nd level technical support for IT systems, hardware, software, and network-related issues Diagnose, troubleshoot, and resolve technical incidents efficiently Escalate complex or unresolved issues to senior support teams when required Configure, maintain, and support user accounts, permissions, and access controls Support system upgrades, patches, and IT implementations Monitor and help maintain system and network uptime Identify opportunities for IT process and system improvements Maintain accurate IT documentation, procedures, and knowledge base articles Ensure all support activities adhere to internal policies and best practices Continuously develop technical knowledge and stay up to date with emerging technologies Skills & Experience Technical Skills Strong understanding of IT infrastructure and operations, including hardware, software, and networking Proven experience troubleshooting common IT issues (connectivity, access, application, and device-related problems) Experience using service desk tools and remote support technologies Working knowledge of IT service management frameworks (e.g. ITIL) Problem-Solving & Analytical Skills Strong ability to analyse issues, identify root causes, and implement effective solutions Methodical approach to diagnosing and resolving complex technical problems Communication & Interpersonal Skills Excellent verbal and written communication skills Ability to explain technical concepts clearly to non-technical users Patient, professional, and customer-focused approach to support delivery Additional Skills Experience documenting technical processes and maintaining knowledge bases Strong attention to detail and commitment to service quality Ability to learn new technologies and adapt to change Desirable Experience A+ or equivalent IT certification Experience working in a fast-paced IT support or service desk environment Exposure to scripting (e.g. PowerShell) Key Capabilities & Behaviours Customer Focus Delivers a professional, high-quality service Adapts communication style to suit user needs Takes pride in resolving issues effectively Energy & Pace Proactive, positive, and solution-oriented Manages priorities effectively and meets deadlines Maintains high standards under pressure Innovation & Change Identifies opportunities for improvement Adapts positively to new tasks, systems, and technologies Team & Ownership Takes accountability for own work Builds strong working relationships with colleagues and stakeholders Shares knowledge and supports team collaboration Skills: It Support IT Troubleshooting ITIL Benefits: Work From Home