Job Description
We are seeking a seasoned Programme Delivery Lead with a proven track record in delivering multi-channel solutions across customer and mobile systems in a financial services context.
Your Key Responsibilities
* Leading the end-to-end delivery of complex multi-channel technology solutions, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
* Leading the interaction with senior client stakeholders to resolve important questions and challenges regarding the solution design, plan, and budget of a complex customer channels technology transformation.
* Leading diverse experts working across various teams, including business stakeholders, workstream leads, system and functional experts, technical architects, developers, and others to define and manage project scope, goals, and deliverables.
* Developing and maintaining detailed project plans, including resource allocation, timelines, and budget tracking.
* Serving as the main point of contact for project status, risk management, and issue resolution, representing and explaining project progress to the most senior client stakeholders.
* Ensuring the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
* Providing leadership and guidance to the overall programme team, fostering a culture of continuous improvement and innovation.
Requirements
* Bachelor's or master's degree in computer science, Information Technology, Business Administration, or a related field.
* Minimum of 12 years of experience in technology delivery, with at least 5 years in a leadership role managing multi-channel solution projects with a blue-chip consulting firm.
* Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
* Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
* Experience operating in a fast-paced, multi-vendor environment.
* Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
* Excellent problem-solving, analytical, and decision-making abilities.
* Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
* Stakeholder management and working collaboratively with Development and Testing teams to deliver high-quality solutions that meet client and user business needs.
* Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
* Experience with budget management and resource allocation in a project context.
* Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
Domain Areas
* Banking and Insurance channels
* Customer retail apps in banking or insurance
* Digital platforms and CRM
* Banking
* Insurance and healthcare
Products
* React framework and similar for retail applications
* HubSpot CRM
* Content management solutions
* Tealium/ other customer data platforms
Tools and Technologies
* Jira, Confluence
* SQL, XML
* Collaboration and Design tools
Preferred Qualifications
* Ability to deal with ambiguity and uncertainty
* Conducting Workshops and interviews
What We Offer
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions.
* Support and coaching from some of the most engaging colleagues around
* Opportunities to develop new skills and progress your career
* The freedom and flexibility to handle your role in a way that's right for you
About Us
As a global leader in assurance, tax, transaction, and advisory services, we're using the finance products, expertise, and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.