For the role of an Outlet Manager, you will be responsible for driving the overall success and profitability of the facial spa while ensuring every guest enjoys a truly rejuvenating, luxurious, and memorable experience. You will lead daily operations, inspire and develop a high-performing team, and actively drive sales revenue through strategic initiatives, service excellence, and strong client relationships.
Key Responsibilities
1) Sales, Revenue & Performance Management
Drive spa revenue growth by actively monitoring sales performance, analyzing trends, and implementing effective strategies to achieve and exceed targets
Maximize revenue through treatment promotions, retail sales, upselling, cross-selling, and personalized guest recommendations
Prepare and present sales reports, performance analysis, and forecasts to Management/Superior
Ensure optimal utilization of therapists’ schedules and treatment rooms to maximize productivity and profitability
2) Operations & Guest Experience
Oversee and manage day-to-day outlet operations, ensuring full compliance with health, safety, hygiene, and brand standards
Create and maintain a calm, welcoming, and rejuvenating environment that consistently exceeds guest expectations
Monitor guest satisfaction through surveys, feedback, and direct interaction, proactively identifying opportunities to enhance the overall experience.
Implement service improvements and experience-driven initiatives to elevate guest loyalty and repeat visits
3) Team Leadership & Development
Provide ongoing coaching, performance feedback, and sales training to develop a results-driven, service-oriented team
Conduct regular staff meetings and training sessions to keep the team updated on new treatments, promotions, sales techniques, and service standards
Foster a culture of professionalism, teamwork, accountability, and customer-centric excellence
4) Inventory & Standards
Manage inventory levels, retail products, and treatment supplies to support smooth operations and revenue targets
Implement and maintain standard operating procedures for efficiency, consistency, and service quality
Requirements
Minimum 4–6 years of experience in the Beauty/ Facial Industry, preferably in a supervisory or managerial role
Strong sales-driven and results-oriented mindset, with proven ability to meet or exceed revenue targets
Highly motivated, proactive, and able to take initiative
Demonstrates strong customer-centric values and a passion for delivering rejuvenating wellness experiences
Excellent client service and communication skills; a collaborative and inspiring team player
Customer-focused, service-oriented, and commercially minded
Willing to work retail hours, weekends, and public holidays
#J-18808-Ljbffr