Job Overview
We are seeking an experienced professional to serve as a key point of contact for employee and manager queries.
This role involves providing guidance and coaching to partners and managers on HR Policies and Programs.
The ideal candidate will possess excellent communication skills, the ability to work under pressure, and demonstrate accuracy and attention to detail.
Key Responsibilities
* Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
* Inquiries may come in via multiple channels (e.g. e-mail, phone, case management system).
* Utilises knowledge base, call tracking systems and/or third party resources to educate customers of the available services.
* Encourages self-service tools when appropriate.
* Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.
Skill Requirements
* Demonstrated ability to handle complex inquiries.
* Excellent customer service/client relationship skills.
* Demonstrated ability to work under pressure.
* Accuracy and high attention to detail.
* Excellent oral/written communication skills.
* The ability to work as part of a team in a fast paced, dynamic environment.
Working with Us
As a partner, greater achievements await.
You will be part of a flexible and collaborative work culture.