Roles And ResponsibilitiesWork closely with the Facility providers and Smart Hands to drive the issues.Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.Assists with daily monitoring of the ticketing system and resolving them under defined SLACollaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.Collaborates with various regional teams for ticket resolution.Assists with identifying trends or recurring problems and escalates to team lead for resolution.Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiencyAssists with identifying and collaborating on new process improvement opportunities.Communicate effectively, maintain and establish a good rapport team and client.Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.Attending and participating in client meetings as required.Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills2 - 4 years of work experience in logistics or project coordination/managementFamiliarity with Microsoft Excel and Google SuiteExcellent communication skills, both verbal and writtenPositive attitude and dependableExcellent customer service skillsAbility to work both within a team and independentlyAbility to multitask and prioritize workload in a fast-paced environmentAbility to use good judgment, as well as problem-solving and decision making skillsAbility to maintain confidentiality and professional decorumPreferred (but Not Required) Experience And QualificationsProject Management qualificationsBachelor Degree or equivalent Physical Demand & Work EnvironmentMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingersSeniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting