Customer Service Administrator (Remote – Republic of Ireland)Balens B.V. is a specialist insurance intermediary, part of a long-established family business, supporting health and wellbeing professionals across the UK, Netherlands and Ireland.We're looking for aCustomer Service Administratorto remotely manage and service ourIrish client portfolio. You'll be the first point of contact for customers, handling emails and calls, resolving queries where possible and working closely with senior account handlers on more complex matters.What you'll be doingActing as the first point of contact for Irish clientsHandling incoming calls and emailsResolving day-to-day queries and escalating when neededBuilding strong, trusted client relationshipsWhat we're looking forInsurance experience or qualificationA genuine passion for customer serviceStrong organisation and attention to detailComfortable working independently in a remote roleConfident using MS Office and other IT systemsWhat we offerPermanent remote role (Republic of Ireland-based)Competitive salary based on experiencePension contribution, annual bonus and travel allowanceOccasional travel to the Netherlands or the UKWhy PIB Group?PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from youInclusion & AccessibilityWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to -