Location: Dublin City Centre
Job Type: Contract
Work Type: 2 Days on-site / 3 Remote
Overview
A public sector client based in Dublin City Centre. has a requirement for a Senior Business Analyst to join a team working on a telephony system migration project. This will be a 12 month+ day rate contract.
Responsibilities
* Gather and validate business requirements for the an IT Telephony Solution.
* Facilitate stakeholder engagement and workshops.
* Produce full suite of BA artefacts for procurement and delivery.
* Conduct gap analysis
* Define UAT scenarios, coordinate testing, capture feedback.
* Support change management and impact assessments.
* Document lessons learned and validate requirements post-deployment.
Technical Skills
* Requirements management using Azure DevOps and MS Dynamics 365 .
* Business process modelling ( Visio, BPMN ).
* Deep understanding of MS Teams Phone architecture, SIP trunking, SBC, QoS.
* Familiarity with COTS, SaaS, and low-code/no-code platforms.
* Data analysis (Excel, SQL), network readiness assessment.
* Integration & API principles.
* Regulatory compliance (GDPR, procurement legislation).
* Training & Knowledge Transfer
Non-Technical Skills
* Experience working on Telecommunications Architecture.
* Strong stakeholder management and facilitation.
* Clear communication and presentation skills.
* Creative, analytical, and collaborative mindset.
* Ability to work independently and in multi-stakeholder environments.
* Risk Management & Mitigation
* Change Management
Qualifications
* Honours ICT Degree or Computer Science Degree
* Professional BA or Product Development certification (BCS, IIBA, CBAP / CCBA, Agile BA).
* Agile framework certification (Scrum/Kanban).
* Minimum 7 years BA experience in similar roles.
About Ergo
As Ireland's largest IT Solutions Provider, with a growing global footprint, Ergo has a depth of expertise
across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing and modern work.
Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, showcasing our leadership in the industry.