Job Description
About Us: Cois Sionna Desmond Credit Union is a not-for-profit, community-based credit union. We are proud to support our 37,000 members across our 11-branch network located throughout the Limerick and North Kerry region.
We are committed to delivering exceptional service and supporting our members at every stage of life.
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The Role
Due to continued growth, we are delighted to be recruiting for the newly created role of Team Lead.
* This is a fantastic opportunity for a dynamic individual to play a key role in shaping how we serve our members, ensuring high standards and seamless service across all channels.
This dual role combines two critical functions:
* Frontline Operations Leading the Member Service Officers (MSO) team to deliver exceptional in-branch service;
* Back-Office Operations Managing our newly established Member Service Centre (MSC), the central hub for handling calls and online queries;
The Role will oversee day-to-day branch operations including cash management member queries compliance while driving operational excellence
Additionally The successful candidate will shape develop MSC creating processes setting KPIs fostering culture efficiency collaboration continuous improvement