Purpose
This role exists to establish and drive the product strategy and operational framework for the International (Europe‑aligned) Product Organisation. As a senior leader within the International product team, you translate the strategy into executable plans for the region, manage intra‑regional complexity—including addressing data residency challenges—and enable continuous delivery of high‑impact payment solutions in the EMEA business.
Work closely with the Director of Product Operations, International, and the Director of Product Operations, APAC, to ensure EMEA alignment with the International Product Organisation.
Duties and Responsibilities
* Cross‑functional strategy and planning
o Lead definition of OKRs for EMEA product teams which will be defined annually with quarterly refinements.
o Lead cross‑functional strategic planning with Product, Engineering, Legal, and Compliance teams to ensure product initiatives align with EMEA business objectives and meet data residency requirements.
o Identify and prioritize initiatives across EMEA markets, coordinating with global counterparts to address regional needs and regulatory constraints.
* Product discipline and ways of working
o Collaborate with Director of Product Operations, International and Director of Product Operations, APAC to ensure seamless integration of international product methodologies into EMEA product teams.
o Establish and enforce standardized product operations processes and best practices across EMEA teams, integrating data sovereignty requirements into everyday workflows.
o Provide systematic and constructive feedback on ways to increase team velocity and quality to co‑design ongoing best‑in‑class delivery models for regions.
* Target state architecture
o Responsible product roadmap prioritisation and development, partnering with all EMEA‑based product managers to ensure delivery of initiatives prioritised in alignment with ways of working and compliance with EMEA data residency requirements.
o Consolidate target‑state process maps across all EMEA subdomains with an initial focus to co‑define and design the EMEA Target Architecture Model (TAM) in partnership with EMEA product manager domain leads and international product.
o Design and articulate EMEA product placemat in partnership with product managers.
o Own optimisation of the product tool chain (Jira, Aha!, Confluence), driving adoption metrics, cost efficiencies, and data integrity.
* Data‑driven performance metrics
o Define and track core metrics (cycle time, feature adoption, P&L variances) and track adherence to data residency requirements across EMEA via dashboards and reports in Looker/Tableau.
o Provide strategic analysis and recommendations to leadership on portfolio health, market fit, and go‑forward investments.
* Leadership and culture
o Act as a strategic advisor to the EMEA‑based Product leaders, fostering a culture of accountability, innovation, and compliance with data residency requirements.
o Mentor product managers; cultivate a culture of operational rigor, collaboration, and customer obsession.
Qualifications
Required
* 10+ years in Product Operations, Program Management, or Product Management at a high‑growth technology or fintech organisation.
* Strong understanding of the Payments, eCommerce and SaaS markets for small and medium‑sized businesses.
* Understanding of complex software product development in a regulated fintech environment.
* Demonstrated success as part of global, cross‑regional operations teams across EMEA (Europe).
* Proven ability to design and scale processes. Experience with Jira, Aha!, Confluence and data visualisation tools (Looker, Tableau) preferable.
* Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with the team and deliver outcomes in a global matrix organisation.
* Bachelor’s degree in Business, Technology, or related field.
Preferred
* Advanced degree (MBA, MS) or equivalent strategic leadership credential.
* Deep domain expertise in payments, cross‑border commerce, and regulatory compliance.
Seniority level
Director
Employment type
Full‑time
Job function
Product Management and Marketing
Industries
Financial Services and IT Services and IT Consulting
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