A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.
Your role and responsibilities
As a Client Adoption Specialist, you’re responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support.
Core Objectives
1. Client Adopters
2. Drive future growth
3. Increase platform stickiness
Success Factors
1. Client References
Required Education
Bachelor's Degree
Required Technical and Professional Expertise
Strong skills are an imperative. The following skills and attitudes are critical to success in the role:
* Expert experience with two or more of the following:
o TCP/IP network and LDAP administration skills
o APM solutions on IBM Z platform
o IBM CICS and/or IMS admin skills
o Enterprise COBOL development skills e.g. read, write, modify, troubleshoot
* Proficient experience with two or more of the following:
o OpenTelemetry (OTeL)
o Ansible Automation Platform
o Programming languages common to automation e.g. REX, JCL, YAML
o Working with Large Language Models and RAG models
o Working with Conversational AI
o Working with VS Code
* Strong communication
* Intellectual curiosity / continuous learner
* Ability to influence
* Strong organizational skills
* Timely, execution for impact
* Proven track record to win and compete
* Change agent
Preferred Technical and Professional Experience
* Interoperating COBOL and Java within a zOS subsystem is a bonus
OTHER RELEVANT JOB DETAILS
Job Title: Client Adoption Specialist
Job ID: 30219
City / Township / Village: Dublin
State / Province: Dublin
Country: Ireland
Work arrangement: Remote
Area of work: Software Engineering
Employment type: Regular
Position type: Professional
Company: (1679) Software Labs Campus Unlimited Company
Shift: General (daytime)
Is this role a commissionable/sales incentive based position?
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