Join to apply for the Principal Service Delivery Manager role at OracleContinue with Google Continue with GoogleJoin to apply for the Principal Service Delivery Manager role at OracleJob DescriptionAre you ready to take the lead in transforming IT service delivery at scale? Join our dynamic, high-performing team as aJob DescriptionAre you ready to take the lead in transforming IT service delivery at scale? Join our dynamic, high-performing team as a Principal IT Service Delivery Manager, where you'll shape and drive the future of enterprise services.In this pivotal role, you will:Lead complex, high-value IT Service delivery initiatives that directly impact business operations and customer satisfactionBuild and optimise service delivery frameworks that ensure performance, reliability, and scalabilityPartner with senior stakeholders and cross-functional teams to deliver seamless end-to-end IT servicesChampion a culture of continual improvement, embedding ITIL best practices, automation, and innovationUse your expertise to manage risk, resolve issues proactively, and unlock service excellence across platforms and providersThis is your opportunity to drive transformation, influence at the highest levels, and deliver real value to our clients and users. If you're passionate about service reliability, stakeholder engagement, and leading through complexity – we want to hear from you.In this high-impact role, you’ll lead end-to-end service delivery across Oracle’s cutting-edge technology portfolio – including Managed Services, Hybrid and On-Premise Solutions, SaaS, PaaS, IaaS, and Security – to help customers achieve tangible business outcomes while minimising risk.What You’ll DoBe the trusted advisor: Build long-term strategic relationships with customers, becoming their go-to expert for aligning Oracle technology with their IT and business goals.Lead governance and delivery: Own the overall governance model and service delivery performance, ensuring high-quality, consistent, and reliable services across all touchpoints.Maximise business value: Understand customer industries, infrastructure, and success drivers to deliver tailored strategies that accelerate their digital transformation.Coordinate across teams: Act as the primary delivery lead and communication hub between the customer, Oracle sales, and delivery teams.Manage incidents and escalations: Take control during major incidents, keeping customers informed and expectations aligned while leading the path to resolution.Own outcomes: Ensure services are delivered on time, within scope, and aligned with contractual and financial objectives – driving margin and revenue targets.Champion continuous improvement: Contribute to Oracle’s internal delivery excellence through process innovation, knowledge sharing, and tool development.Identify growth opportunities: Spot opportunities for service expansion, contract renewal, and customer success enhancements.What You BringProven experience in IT Service Delivery or Technical Account Management in enterprise environmentsSolid understanding of Enterprise cloud, on-premise, and hybrid environments, with the ability to support strategic IT service delivery aligned to business objectives. Awareness of Oracle technologies is a plus.Strong stakeholder engagement and relationship-building skills, with experience influencing at executive levelAbility to lead through ambiguity, manage risk, and drive outcomes across cross-functional teamsFamiliarity with ITIL, incident and change management, and enterprise-scale delivery governanceWhy Join Us?This is your opportunity to make a measurable impact at the intersection of technology and business strategy. You’ll work with world-class teams, industry-leading solutions, and customers that expect the best. If you're looking to lead with purpose, empower customer success, and shape the future of IT service delivery — we want to hear from you.Responsibilities5–7 years of experience in IT Service Delivery or IT Service Management, with a strong track record of supporting enterprise clientsBachelor’s degree in Computer Science, Engineering, Business, or a related fieldIndustry-recognised certifications such as ITIL v3 or ITIL4 are highly desirable and demonstrate structured delivery and governance capabilitiesCustomer-centric mindset with experience managing customer engagements end-to-end, ensuring SLA compliance, service continuity, and value realisationStrong communication and stakeholder engagement skills, with the ability to influence and build trust at technical, senior, and executive levelsProven ability to prepare and deliver impactful presentations, reports, and service reviews tailored to diverse audiencesBroad technical understanding of applications, middleware, infrastructure, and cloud technologies, with hands-on involvement in supporting hybrid or cloud-first environmentsFamiliarity with best practices in Service Management, including monitoring, incident/problem/change management, and performance optimisationExperience in vendor and partner coordination, ensuring service alignment, accountability, and timely resolution of operational issuesExposure to multi-site or international IT operations, with the ability to support delivery across diverse time zones and geographiesStrong analytical and problem-solving skills, with the ability to anticipate service risks, recommend improvements, and support continuous service enhancement initiativesAbout UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Oracle by 2xSign in to set job alerts for “Service Project Manager” roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 weeks ago(Operations Manager) Service Delivery ManagerDublin, County Dublin, Ireland 19 hours agoAI Project Manager / Technical Business Analyst - Experienced HireDublin, County Dublin, Ireland 1 week agoService Delivery Manager (Public Sector)Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 1 week agoNetwork Infrastructure Technical Project Manager/Programme Manager - AWS Edge, GCNADublin, County Dublin, Ireland 14 hours agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoPeople Service Delivery Lead - Short Term Employee (STE)Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 days agoDublin 2, County Dublin, Ireland 7 months agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland€50,000.00-€60,000.003 weeks agoClonee, County Meath, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin 2, County Dublin, Ireland 16 hours agoDublin, County Dublin, Ireland 3 weeks agoDublin 2, County Dublin, Ireland 3 weeks agoDublin 2, County Dublin, Ireland 3 weeks agoClinical Nurse Specialist - Head and Neck CancersDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin 4, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 days agoWe’re unlocking community knowledge in a new way. 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