Kefron – Call Centre Operative
Position Reports to: Bureau Manager
About Kefron
Kefron is a family-owned document and information management company.
Kefron is a people business, and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That's why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.
Our Vision: Our brands in every building
Our Mission: To get closer to our customers. See the need, deliver the solution
Our Values:
Passion Pride
Security Trust
Initiative Ownership
Job Purpose:
* As a member of the Banking team, you will have full responsibility to ensure all documents are validated and prepared as per customer's requirements
* Contact deed owners using 8x8 call system
* Fill in trackers accordingly
* Execute all requirements as set out by the Bureau Manager
Key Responsibilities (Key Responsibilities include, but may not be limited to)
* Ad Hoc duties i.e., database work, barcode printing and answering customer queries
* Adding and searching for files through internal RSSQL system
* Update tracking sheets where necessary for job requirements
* Calling customers on behalf of the bank in order to gain insights into the next steps
* Tracking next steps as required in the process within capture tool
* Logging exceptions
Personal Specification
Principal Qualifications Required:
* Leaving Certification or equivalent is essential for this role
Training Required (Formal Informal):
* Health Safety
* Manual Handling
* Relevant software applicable to document cataloguing, processing, storage
Work Experience Necessary:
* 1-2 years banking experience is desirable.
* 1-2 years call centre experience
Personal characteristics:
* A professional and very dynamic person that can adapt to the ever-changing environment of Kefron.
* Must be high energy and self-motivated and deliver on agreed commitments in a professional and timely manner.
* Excellent communications and relationship management skills
* Must be a team player, yet highly self-driven and ambitious
* Strong organisational skills to deliver on customers' expectations.
* High level of proficiency with computer systems such as Microsoft Word, Excel, Outlook, and PowerPoint.
Kefron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity. If you have a disability or special need that requires accommodation, please let us know.