Job Title: Technical Support Lead
Job Description:
We are seeking an experienced technical support professional to join our team. As a Technical Support Lead, you will be responsible for providing expert-level support and guidance to internal teams and external stakeholders.
Key Responsibilities:
* Manage/mentor team members, and provide training as required.
* Lead ongoing operational technical support team for SailPoint.
* Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
* Work with/within or create Standard Operating Procedures (SOP) that governs day to day processes.
* Exhibit integrity and ability to follow through on commitments and deadlines.
Required Skills and Qualifications:
* Master's or Bachelor's Degree in Computer Science or engineering.
* 7 to 10 years of experience SailPoint IdentityIQ support, architecture, design, development, configuration, testing, and integration.
* Strong analytical and interpersonal skills.
* Excellent verbal, written communication and presentation skills.
* Very strong practical experience in implementing large mature incident and change management processes.
* Team player, Ethical, Self-driven and self-motivated, goal and results oriented.
* Experience in building, managing diverse geographically located teams and championing customer satisfaction.
* Experience in support or implementation of IAM products.
* Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.
Benefits:
As a Technical Support Lead, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
Others:
Additional preferred experience includes working with Vendor Software such as ServiceNow, Workday, and Azure/AWS Cloud, as well as experience in any other IDM suite (OIM, IBM, Sun, CA, Novell).