Job Title: Luxury Housekeeping Manager
Summary:
This role is responsible for leading the housekeeping team to ensure guest areas meet five-star standards, driving innovation and efficiency in operations. The ideal candidate will have a proven track record in luxury hospitality, exceptional leadership skills, and a passion for excellence.
Key Responsibilities:
* Team Leadership: Interviewing, selecting, training, and supervising the housekeeping team to ensure efficient operations.
* Quality Standards: Maintaining five-star service standards by regularly inspecting rooms and public areas and ensuring adherence to standard operating procedures.
* Resource Management: Efficiently scheduling staff, managing inventory, and liaising with other departments like Front Office and Maintenance to coordinate efforts.
* Communication and Coordination: Organizing pre-shift and departmental meetings, communicating important information, and addressing any guest or owner concerns promptly.
* Budget and Cost Control: Managing budgets effectively, implementing cost-saving initiatives, and minimizing waste while ensuring high service quality.
* Compliance and Safety: Ensuring adherence to hygiene and safety standards, managing vehicle maintenance, and facilitating necessary staff training.
Requirements:
* Degree or Diploma in Hospitality Management or equivalent experience.
* Proven track record as a Housekeeping Manager in a similar luxury resort.
* Knowledge and experience of Forbes five-star hospitality is an advantage.
* Excellent ability to manage time effectively and meet deadlines.
* A commitment to excellence and the highest standards of cleanliness.
* Ability to manage budgets, track inventory, and ensure cost-effectiveness.
* Ability to lead, motivate, and inspire a diverse team.
* Ability to effectively delegate tasks and ensure proper execution.
* Excellent communication and interpersonal skills.
* Guest focused, prioritizing guest satisfaction and providing exceptional service.
* Ability to adapt to changing situations and work under pressure.
* Full Clean Drivers License.
Benefits:
* Staff Discounts
* Training & Development Opportunities
* Meal Allowance / Canteen
* Gym Parking
* Birthday Leave Employee Recognition Awards