Job Title: Service Manager
Service Delivery Leader
We are seeking an experienced Service Delivery Leader to join our team. The successful candidate will be responsible for the efficient running of our busy Service Department, managing workflow and ensuring operational & growth targets are achieved.
Key Responsibilities:
* Ensure all work is invoiced and warranty claims processed in a timely manner
* Manage and report on technician productivity and efficiency
* Assist with customer issues, providing technical information, costs, recommendations and ensure a high level of customer service
* Ensure staff are up-to-date with technical and product knowledge as required
* Liaise with our franchise partners to ensure operational & quality standards are achieved
Requirements:
* A minimum of 3 years operational management experience in a busy Service Department in a main franchise dealer environment
* Previous mechanical and/or workshop control experience
* Be target-driven, with a demonstrable track record of success
* Have excellent communication and interpersonal skills with a strong focus on customer care and retention