Transport Admin Agent
Full-time 40 hours per week
What your day will look like
You will be responsible for prompt query resolution for all customers - Phone / Email
You will be responsible for your own e-mail inbox and group inbox also
You will communicate any issues to various internal departments e.g., transport, warehouse, customer services colleagues
You will update internal system with details of delivery discrepancies / delivery issues communicated by carriers / drivers
You will carry out Customer Billing using correct customer discrepancy codes as per customer SLA's working to billing deadlines
You will complete Customer Book In's, updating internal systems and advising transport / carrier of details
You will create and arrange uplifts and ensure they are completed to customer satisfaction
You will ensure all POD's are returned as per customer SLA - working closely with carriers to ensure same
You will be responsible for Month End & Period End Close offs as per customer timelines
You will generate POD reports - work with team to ensure that all POD's are noted and scanned
What skills do you need for this role?
You must be eligible to legally work and reside in Ireland
You will need to be experienced in, or have a good understanding of the Transport industry
You should have the ability to work well under pressure and be able to work at a consistent pace.
You should be able to plan and organise your day and work off your own initiative.
Strong administrative skills
We need you to be IT literate across the entire MS suite particularly strong in Excel as this is used continuously in this role.
Strong attention to detail and accuracy of data input
Be very organised in your approach and you will be an analytical thinker.
Strong Communication Skills both verbal and written
Ability to prioritise workload and deliver to deadlines
Team Player
Flexible and proactively uses own initiative
Completer/Finisher - follow through tasks, queries etc. to completion