**Job Overview**
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This is an exciting opportunity for ambitious and self-motivated individuals to build their skills and progress their careers in a dynamic and supportive team. As part of this role, you will work closely with customers to deliver exceptional customer service, manage the flow of customers, and migrate them to appropriate self-service options.
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**Key Responsibilities:**
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* Engage with customers to deliver professional, efficient, and friendly customer service
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* Manage the flow of customers to ensure their smooth passage through the branch
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* Migrate customers to appropriate self-service options, including online and banking channels
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* Record and update relevant customer information on in-house systems
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* Handle basic queries and refer complaints as appropriate
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* Bring customer insights into decision-making and contribute to delivering outcomes for customers
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* Act with integrity, learn from successes and mistakes, and foster an environment of continuous improvement
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* Demonstrate openness and willingness to change
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**Requirements:**
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To succeed in this role, you must have a consistent record of delivering outstanding customer service, demonstrating excellent communication and interpersonal skills, and being able to work efficiently as part of a team. Self-motivation, a passion to achieve goals, and identifying sales leads and referrals are also essential qualities.
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**Benefits:**
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We offer a competitive compensation package, including 23 days annual leave and excellent pension contributions. We also prioritize work-life balance, employee wellbeing, and support staff in pursuing educational and professional qualifications.
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**Our Team:**
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We are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, lived experiences, abilities, and perspectives. If you require accommodations, please let us know.
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**Why Work with Us?**
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We are dedicated to delivering a differentiated customer experience through the development of service and channel enhancements. Our focus on customer experience underpins everything we do, and we hire talent that recognizes its importance.