Job Title: Office AdministratorJob Type: Full-TimeLocation: Stamullen, Co.Meath About the Role We are seeking a dedicated and customer-focused individual to join our growing team as a Customer Support Representative. This role is vital in delivering exceptional service to our customers and supporting the smooth day-to-day operations of the business. You will interact directly with customers, addressing their queries, processing payments, and contributing to a positive customer experience. Additionally, you will take on a variety of tasks to support the wider business, showcasing your ability to adapt and work collaboratively.Key ResponsibilitiesAct as the first point of contact for customers, handling incoming calls with professionalism and courtesy.Listen actively to customer inquiries, provide accurate information, and resolve their concerns promptly and efficiently.Process payments securely and accurately using the company's payment platform, adhering to established procedures.Maintain a comprehensive understanding of the company's services and policies to assist customers effectively.Collaborate with team members to ensure seamless communication and support across various functions.Demonstrate initiative by handling ad hoc tasks as required, contributing to the success of the wider business.Document and update customer interactions, maintaining accurate records and reports.Proactively identify areas for improvement in customer service and suggest innovative solutions.Skills and QualitiesExcellent communication skills, both verbal and written, with a friendly and approachable demeanor.Strong problem-solving abilities, with the capacity to manage challenging situations and find suitable resolutions.Ability to work independently, demonstrating self-motivation and strong time management skills.A collaborative mindset, thriving in a team-oriented environment and contributing to shared goals.Attention to detail, ensuring accuracy in all aspects of the role, including payment processing and record-keeping.Benefits:On-site parking for ease and convenience.Join a supportive and inclusive workplace culture, where your contributions are valued.Schedule:8-hour shifts.Daytime hours from Monday to Friday, offering a stable work-life balance.