Operations Assistant
We are seeking an experienced Operations Assistant to join our client's team in Limerick and the wider mid-west region. The successful candidate will have experience managing a team in a fast-paced environment and be committed to high standards of customer service.
The Role:
The Operations Assistant will assist at an operational level as needed and complete all tasks assigned. Key responsibilities include:
* Leading Front of House and Retail management for concerts and events
* General administrative duties, including maintenance of timesheets, H&S, and retail records
* Ensuring the safety of all patrons, staff, visitors etc. through proper implementation and enforcement of Health & Safety regulations and emergency procedures
* Working closely with relevant departments to ensure smooth and efficient venue operations, in accordance with licensing authority regulations and Health & Safety Policy
* Managing and assisting with projects, including procurement, facilities, and event management
* Encouraging and acting upon customer comments and complaints to improve customer care philosophy
* Managing day-to-day bar and retail operations within budget guidelines
* Ensuring legal requirements regarding weights and measures, licensing laws, health and safety, and fire procedures are always adhered to
* Leading the Bar, Retail, and FOH team by attracting, recruiting, training, and appraising talented personnel to deliver on team objectives
* Manning monitoring staff's work performance, time keeping, general discipline, and adherence to staff dress code
* Developing optimum levels of staff support through developing and managing staff rosters
* Responsible for the financial performance of the Bar and Retail units
* Adhering to targets and assisting in the development of department budgets
* Ensuring all relevant sales, revenue, and gross profit metrics are met or exceeded
* Managing and ensuring tight stock control and cash handling procedures are met
Requirements:
* Minimum 3 years' relevant beverage management experience
* Good understanding of contract management, procurement, project delivery, and commercial negotiations
* Team management and supervisory experience
* Understanding of the Arts and venue management
* Proven history of supporting a high-performing team
* Experience with EPOS Systems
* Proven ability in collecting and analysing data and producing financial reports
* Strong work ethic; good knowledge of people management practice
* Excellent communication and people skills, written and verbal, with a strong focus on customer service
* Strong leadership qualities, ability to work on own initiative, but also work effectively within a team
* Flexibility to deal with a wide variety of events with differing requirements
* Excellent organisational and time management skills, attention to detail, and ability to prioritise duties in a busy environment
* Ability to be confident and positive when dealing with challenging situations
* Proven history in a similar post is a requirement for this role