Service Delivery Manager
Job Summary:
* A service delivery manager will oversee a team of engineers and coordinators to ensure company-wide adherence to policies, processes, sales, and legislation.
* They will coordinate equipment calibration and maintain accurate documentation.
* Providing high-level customer support is also an essential responsibility, including turnaround times.
* The position requires collaboration with suppliers regarding new testing methods and updates.
* An additional task is sourcing and interviewing potential engineers.
Key Responsibilities:
* Collaboration with the sales and administration teams on new tenders is vital.
* Liaising with current customers regarding contracts is another key aspect.
* Planning and executing new equipment testing and calibration is required.
* Coordinating training for new engineers is also necessary.