Access to Care Bank – UPMC Aut Even Hospital, Kilkenny
Location: MacDonagh OfficeJob type: Casual/Bank
Overview
Scheduling is a critical part of the overall operations of UPMC. It is not just an administrative task; it is a core function that underpins the operational success of the hospital. By enhancing patient care, optimising resource utilisation, and supporting financial and strategic goals. Effective theatre scheduling is essential for maintaining the high standards of service and efficiency that are critical in a competitive healthcare environment.
Primary Duties and Responsibilities
Coordinate the registration, validation of insurance and scheduling of inpatient, day case and sideroom procedures across multiple specialties.
Ensure all patients are booked in accordance with hospital booking policy, prioritising clinical urgency set out by the clinical team.
Calculate any excess, co‑pay or shortfall that may apply to a patient’s surgery.
Contact patients to discuss excess, co‑pay or shortfall and self‑pay prices, advising the patient of payment options and giving information relating to the booking.
Maintain up‑to‑date knowledge of each specialty’s clinical requirements to schedule patients appropriately.
Liaise with consultants, medical secretaries, and the pre‑assessment team to ensure patients are booked.
Monitor theatre lists daily to identify potential gaps or overbookings and escalates to the clinical team as required.
Communicate with patients regarding procedure dates, ensuring they are well‑informed and appropriately prepared.
Demonstrate ability to identify patients correctly in line with hospital and accreditation procedures.
Generate and maintain accurate records and scheduling reports, supporting data entry into theatre and patient administration systems.
Flag and escalates risks or scheduling delays that may impact patient safety.
Essential Qualifications/Experience
Strong understanding of hospital workflows, particularly in theatre or outpatient scheduling.
Ability to manage complex information, multi‑task, and meet deadlines.
Fluent in English, written and spoken.
Essential Competencies/Skills
Strong interpersonal skills with the ability to build and maintain positive working relationships with a wide variety of teams.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to fully comprehend the impact of decisions.
Demonstrated ability to prioritise and work under pressure and to strict deadlines.
Ability to use own initiative and contribute effectively as part of a team.
Results‑focused and solution‑driven with proven problem‑solving skills.
Desirable Criteria
Proficient with inpatient administration systems (e.g., IPMS).
Excellent administrative and organisational skills.
Excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients.
The ability to work in a fast‑paced customer‑based environment.
An understanding of commitment to patient confidentiality.
Ability to work effectively within a multidisciplinary team.
Ability to work as part of team and have own initiative.
Equal Opportunity Statement
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive pension plan.
Company‑funded death in service benefit three times.
Critical illness cover for all employees up to the age of 66.
Rewards for performance that supports the goals and mission of UPMC through an annual ACES programme.
Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support work around external family commitments.
Opportunities for career development through continued learning and/or advancement.
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