Job Title
Lead Application Support Team in a SaaS Environment
We are seeking an experienced leader to oversee our application support operations for financial software solutions. As the Head of Customer Support, you will be responsible for managing a high-performing team and driving exceptional customer satisfaction through proactive issue resolution and strong B2B relationships.
Key Responsibilities:
* Oversee SaaS & on-prem support operations for financial software
* Lead, mentor, and grow a skilled application support team
* Build and maintain strategic relationships with key customers
* Drive process improvements to enhance service quality and efficiency
* Collaborate with product, development, and account teams to exceed customer needs
Requirements:
* 10+ years in Customer Support, including 5+ years leading Customer/Application Support teams
* Strong background in SaaS operations & application support (financial software a plus)
* Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting
* Excellent communication, leadership, and customer relationship skills
Benefits:
* Work From Home
* Customer-first culture that prioritizes client success
* Ongoing training and professional development opportunities