Finance Ireland is Ireland's largest non-bank lender, specialising in Motor Finance, SME Leasing, Agri Finance, Residential and Commercial Mortgages. Established in 2002, the Group employs over 140 staff and has two large strategic shareholders, global investment firm PIMCO and M&G plc.Finance Ireland Motor & Leasing (FIML) was established as a dealer-focused motor finance provider in 2010. We are now Ireland's largest independent motor finance company and we now have an opportunity for a New Business Administrator to join our team.The roleCustomer Service is at the heart of what we do and in this role you will play a key part in delivering this service by timely issuing of loan documents to our customers and payments to our Motor Dealer network.Your responsibilities will include:Managing incoming customer and dealer queries professionallyIssuing customer documentation to dealers within agreed service levels and quality checking & matching the related invoicesReviewing all incoming documentation for pay out, ensuring documents comply with Anti Money Laundering Guidelines and other relevant regulationLiaising with the dealer or customer to resolve issues to avoid delaying pay outActively supporting the wider FIML teamUpholding of our high standards by ensuring you adhere to our policies and proceduresYou may be asked to take on other tasks as requiredThe PersonYou are passionate about customer service, interested in pursuing a career in financial services and willing to attain relevant professional banking certificationsEducation & ExperienceA 3rd level qualification in Business or a related area is essentialYou must be willing to pursue further Institute of Bankers studies and obtain an APA in Loans & Regulations and commit to keeping up to date with CPD hours under the Central Bank's Minimum Competency Code.Ideally you have previous administrative experience delivering customer service in an environment where pace, quality and attention to detail is importantYou will be provided with comprehensive on the job trainingCompetenciesA customer service mindsetStrong interpersonal skills; equally comfortable communicating on the phone and via emailDemonstrate administrative capabilitiesDetail, quality oriented and highly organisedComputer literate, comfortable using software packagesPCF/CFThis role is a controlled function under the Fitness & Probity Standards issued by the Central Bank of Ireland.CF4-Arranging a financial service for a customer of the Regulated Financial Service Provider.