Technical account manager

Job Title: Technical Account Manager - Customer Engagement Platform



About the Role


We are seeking a highly skilled Techical Account Manager to join our team. In this role, you will be responsible for working with enterprise clients to ensure high-quality technical delivery across our platform.



Main Responsibilities:


* Work closely with existing and new clients to understand their technical requirements.
* Owning the technical outcome for the client end-to-end.
* Supporting existing clients with technical challenges beyond those that can be handled by support teams.

The ideal candidate should have:
* A strong understanding of web fundamentals (HTML, JavaScript, CSS) as well as RESTful APIs.
* Prior experience in providing excellent customer service is essential.

The selected individual will become a subject-matter expert on our platform and act as a trusted advisor to both clients and internal teams.
This is an exciting opportunity for someone looking to grow their skills in customer engagement platforms!

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