We are seeking an experienced and organised Manager to manage our weekly course programme in our Part-Time Schoolwho will be responsible for the weekly management of the delivery of part-time classes and revision courses throughout the full year. This role requires a dynamic individual with strong people management, communication, administration, and commercial skills to ensure smooth operations, excellent student experiences, and the continued growth of the school. Reporting to the Commercial Director you will beleading the delivery of all Part-time and intensive coursesat The Institute of Education, you will be responsible for coordinating teachers, managing administrative processes,and contributing to the financial and operational successof the school.The person leads a team of 70+ educators (employed part time), delivering 50+ courses per year attended by 10,000+ students. We are looking for an exceptional individual who is passionate about delivering an unrivalled customer experience underpinned by a rigorous focus on continuous improvement. This is a dynamic and competitive operating environment; the successful individual must relisha varied role in a fast-paced educational environment. We do not have a traditional school approach, the individual will help define the future of education, in Ireland. Bring your ambition. Bring curiosity. Bring excellence, and well give you the opportunity to realise your true potential. The Institute of Education will give you the opportunity to develop what is alreadyaleaderof EducationinIrelandinto aworldclasseducationalinstitution. Key Responsibilities: Team Management Lead a team of exceptional educators delivering best in class learning experiences Conduct regular review meetings with the teaching team, to ensure continuous improvement in the student experience Provide ongoing support to your team to ensure that they have the required resources to deliver an exceptional experience Oversee the review and management of content and resources provided as part of the courses Managing staff absences effectively ensuring all classes and courses are taught. Directly oversee the provision of courses in the satellite schools (Killester, Swords & Westmanstown) Design, coordinate and deliver a comprehensive suite of customer and student surveys. Provide leadership and support through effective communication, support and structures to continuously enhance and improve service delivery Customer Management Provide a focal point and highly visible presence for all students and parents when courses are being delivered. Contribute to general communications and be the point of escalation, where required. Follow up and provide appropriate resolutions to issues, complaints and absences. Review and analyse student survey data to extract actionable insights resulting in improved outcomes. Oversee the monitoring of student attendance, develop and deploy appropriate procedures for managing this KPI. Key Attributes A leader who can manage and motivate high performing teams. A collaborative team-player, a key contributor at senior management level and the leader of the part-time school. A customer centric approach to the provision of teaching and learning. Exceptional organisational skills are a prerequisite to excel in this role. An ability to communicate effectively internally and externally. Proven people management skills. Appreciation and understanding for technology enabled management systems and processes, ideally to include learning management systems. Commercial and financial literacy, understand how operational decisions translate into financial outcomes. Key requirements: A minimum of 10 years experience in customer facing team management role, ideally in an education environment, candidates with hospitality, health and consumer brand experience will be actively considered Demonstrate experience in leading, developing and supporting high performing teams Prior experience working with senior management A minimum of 10 years experience in people management role Available during key course periods including Mid-term, Christmas & Easter revision courses and weekends, during the academic year Highly ambitious and hardworking Qualifications: Third-level qualification in business administration, education management, or a related field (preferred but not essential) Skills: leadership skills. People Management Organisational Skills Benefits: Pension Fund Onsite Gym