Job Description
The Knowledge Base (KB) and Learning Support System are crucial for empowering WhatsApp vendor teams by providing accurate, up-to-date information and training to support informed decision-making. Our ability to maintain the integrity of these core processes will have a direct impact on key WhatsApp organisational objectives: 1. Maximising the value of our human workforce (Scaled Ops) 2. Agent Enablement (TASS* and PRM). The role focuses on developing and managing WhatsApp Scaled Operations organizational training and knowledge assets.
Responsibilities
1. Design and build effective learning solutions.
2. Manage the day-to-day operations of the learning system, reviewing ongoing work and upcoming projects.
3. Collaborate with subject matter experts to develop eLearning and instructor-led learning assets in Xyleme LCMS and CSOD LMS.
4. Continuously evaluate and maintain up-to-date learning material.
5. Strategically package learning solutions in various scalable formats.
6. Develop and implement a comprehensive knowledge management strategy to capture, update, maintain, organise, and share critical workflow guidelines and information across vendor sites.
7. Ensure agents have seamless access to accurate and up-to-date knowledge, focusing on improving operational efficiency, reducing knowledge loss, and enhancing decision-making capabilities.
Skills
* Project management tools
* Project management
* PMI certification
* PMP certification
* Digital marketing
Employee Value Proposition
Interaction with different stakeholders and the opportunity to impact quality.
Job Details
Title: Instructional Design Project Manager
Location: Dublin, Ireland
Type: Contract
Company Information
Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is part of the Allegis Group network of companies, which includes brands such as Aerotek, Aston Carter, EASi, Talentis Solutions, Stamford Consultants, and The Stamford Group.
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