Job Title: Security Operations Manager
Description:
We are seeking an experienced Operations Manager to lead our security division and ensure the consistent delivery of high-quality guarding services across all client locations.
Main Responsibilities:
* Lead and manage our security division
* Maintain full compliance with all licensing requirements, Health & Safety standards and internal operating procedures
* Drive performance through coaching, mentoring, structured feedback and ongoing development
* Manage recruitment, onboarding and training of new security personnel
* Conduct site audits, welfare visits and performance assessments to ensure continuous improvement and staff engagement
* Act as primary operational contact for clients, building strong relationships based on reliability, responsiveness and service excellence
* Address client needs proactively, resolving issues quickly and professionally
* Support contract mobilisation, scheduling, resource allocation and adherence to SLAs
Requirements:
We are looking for a candidate with minimum 3 - 5 years' operational leadership experience in the security guarding industry. They must have a strong understanding of rostering, site coverage, incident response and regulatory compliance in a security environment.
Key Skills and Qualifications:
* Minimum 3 - 5 years' operational leadership experience in the security guarding industry
* Strong understanding of rostering, site coverage, incident response and regulatory compliance in a security environment
* Proven ability to lead, motivate and support frontline officers
* Excellent communication, interpersonal and organisational skills
* Commercial awareness with the ability to balance service quality and cost efficiencies
* Self-driven, adaptable and comfortable working in a fast-paced service environment
About the Role:
This position requires occasional out-of-hours availability to support operational needs or urgent client requests.
Reed Specialist Recruitment is an equal opportunities employer.