Job Title: Key Account Manager
Location: Shannon, Co. Clare – Full-time onsite, Monday to Friday
About Shannon Precision Engineering (SPE)
Shannon Precision Engineering (SPE) is an Irish company that specialises in advanced CNC machining solutions, value-added services, and supply chain management for some of the world's leading companies in highly regulated industries. Through close collaboration with our clients and the dedication of our skilled team, we deliver precision-engineered solutions that meet the highest standards of quality and performance.
The Opportunity: Key Account Manager
SPE is seeking a proactive, organised, and detail-oriented Key Account Manager to oversee and support operational and administrative processes across the business. This role offers an excellent opportunity for an ambitious professional to play a key part in strengthening customer relationships, enhancing service delivery, and contributing to SPE's ongoing commercial success.
Key Responsibilities
Customer Service and Account Management
* Serve as the main point of contact for key customers, managing day-to-day communication and ensuring a high level of service.
* Respond promptly to customer queries, including order status requests
* Proactively follow up on customer communications via email and other channels.
* Manage and monitor customer accounts to ensure all requirements are met and expectations are exceeded.
* Build strong, professional relationships with customers through consistent and transparent communication.
Order Processing and Documentation
* Create sales orders, job IDs, and part numbers in line with New Product Introduction (NPI) documentation.
* Upload, maintain, and manage all relevant customer and production documentation, including:
* Certificates of Conformance (CoC)
* Drawings and models
* First Article Inspection Reports (FAIR)
* Production Part Approval Process (PPAP) documents
* Ensure all documentation is accurate, current, and correctly filed across departments.
Administrative and Reporting Support
* Maintain accurate and up-to-date records for all key accounts.
* Assist in the preparation of reports, presentations, and internal documentation as required.
* Support management with day-to-day administrative tasks and follow-up actions.
* Facilitate clear and efficient communication between internal teams to ensure seamless operations.
* Prepare and distribute daily shipment lists for the Stores department and coordinate the availability of parts for dispatch.
Skills and Experience Required
* Minimum of 5 years' experience in a similar role.
* Strong attention to detail and accuracy in both administrative and operational work.
* Ability to work independently while also collaborating effectively within a team environment.
* Previous experience in order management, customer service administration, or operational support is highly desirable.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential; experience with ERP systems such as M1 is an advantage.
* Excellent written and verbal communication skills, with a professional and customer-focused approach.