Join to apply for the Head of Operations role at ALONEJoin to apply for the Head of Operations role at ALONEGet AI-powered advice on this job and more exclusive features.The Head of Operations at ALONE leads the delivery of efficient, and compliant operational systems that support the ALONE organisation. This role ensures the effective integration of cross-departmental functions that underpin ALONE’s national service delivery, strategic priorities, and values-driven culture. The Head of Operations plays a key role in maintaining operational excellence across functions such as quality, compliance, volunteer development, and business planning enabling all departments to deliver impact in a sustainable and coordinated way.ResponsibilitiesStrategic Operational LeadershipProvide organization-wide leadership in delivering a structured, accountable, and collaborative approach to operations.Translate ALONE’s strategic plan into operational practices and processes that support scale, service consistency, and compliance.Act as a key member of the Leadership Team, advising on operational risks, opportunities, and performance improvements.Departmental Management and IntegrationLead and coordinate the work of:Quality & ComplianceProject & Change Management Office (PMCO)Business Operations, Risk & PlanningFacilities & Health and SafetyFront Office servicesICT & CRM SupportEnsure cross-departmental alignment and that all teams are supported with the systems and infrastructure required for success.Quality, Compliance and Data ProtectionEnsure all operational practices adhere to high standards, maintaining ALONE’s Quality Management System and compliance with internal and external audit requirements.Promote a strong organisational culture of accountability, continuous improvement, and compliance.Oversee GDPR adherence, complaints handling, audit schedules, and improvement and corrective actions (ICA) processes.Project & Change ManagementOversee ALONE’s Project and Change Management Office, including governance structures such as the Project Control Board (PCB).Support department leaders and project managers to scope and deliver cross-functional projects, aligned with organisational goals.Maintain frameworks and reporting structures to manage and prioritise change effectively.Provide strategic and operational oversight of ALONE’s volunteer programme in line with national standards.Ensure procedures, systems, and supports are in place for recruitment, training, engagement, and well-being of over 6,000 volunteers nationally.Guide ongoing development and quality improvement in volunteer engagement through surveys, data analysis, and programme reviews.Business Operations and Risk ManagementSupport the CEO with cyclical business planning and risk management processes in partnership with the Leadership Team.Ensure accurate, up-to-date reporting for the CEO and Board on operational progress, strategic risks, and implementation of key plans.Oversee safe and effective facilities management and Health & Safety procedures across ALONE locations.ICT & CRMOversee the ICT Manager and CRM Team to ensure the operational environment supports ALONE’s digital and ICT related goals.Support the implementation of systems, technology, and CRM tools by aligning operational processes, governance, and quality practices with digital initiatives.Provide input on operational needs and capacity to national digital care strategies in collaboration with HSE and partners.Additional duties as assignedEssential skills & experienceMinimum 5 years' experience in senior operational leadership, preferably in the non-profit, health, or public sector.Proven ability to translate strategic plans into effective operational systems and scalable processes.Strong leadership skills with experience managing multi-disciplinary teams and driving cross-functional collaboration.Expertise in quality management, regulatory compliance (including GDPR), risk, and health & safety frameworks.Track record in leading organisation-wide change initiatives and project governance.Solid understanding of ICT infrastructure and CRM systems to support digital transformation.Excellent communication, stakeholder engagement, and decision-making skills at executive and board level.Strong alignment with ALONE’s mission and values, and commitment to continuous improvement and inclusion.Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externallyA collaborative team player who fosters strong internal and external relationships.Problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.Strong time management and organisational skills to prioritise workload and meet KPIs.Salary DOE35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.Annual Salary ReviewsPension Scheme: Access our generous pension scheme after just 6 months serviceMileage Policy in place for applicable rolesDeath in Service - after 6 months’ probation successfully completed.Travel Saver SchemesSick Pay Scheme -after 6 months’ probation successfully completed.Bike to Work SchemeHSF PartnershipBespoke Induction ProgrammesFurther Education OpportunitiesEmployee Assistance Programme -ALONE provides a 24hour support programme for all our EmployeesGP telephone AdviceVirtual DoctorPrivate Prescription Service6 structured Counselling/ Emotional Wellbeing ServiceLegal HelplineThe closing date for applications is Friday August 1st.ALONE is an equal opportunities employer.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and General BusinessIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at ALONE by 2xSign in to set job alerts for “Head of Operations” roles.Dublin 10, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 2 weeks agoHead of 3PL Operations, Grocery and TextileDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 4 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 20 hours agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 1 week agoDublin 12, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 5 hours agoDublin, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland €100,000.00-€120,000.00 4 weeks agoLeixlip, County Kildare, Ireland 3 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 20 hours agoHead of Centralised Operations (Assistant Secretary)Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 4 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 days agoHead of Business Systems & Digital TransformationOperations Director - 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