Job Title: Retail Team Leader
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As a Retail Team Leader, you will play a key role in the success of our stores. You will work alongside paid staff and volunteers to achieve sales targets, manage stock levels and maintain high customer service standards.
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We are looking for an experienced retailer who can help us grow our business while supporting the local community. If you have excellent communication skills, a keen eye for detail and experience of working in a fast-paced environment, we would like to hear from you.
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The successful candidate will have the opportunity to work with our dedicated team, develop new skills and take on new challenges. You will be part of a dynamic organisation that is passionate about improving young lives.
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Key Responsibilities:
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* Manage the day-to-day operations of the store, including opening and closing procedures.
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* Develop and implement effective merchandising and display techniques to maximise sales.
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* Maintain accurate records of sales, stock levels and customer feedback.
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* Provide excellent customer service and respond to customer complaints in a professional manner.
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* Work effectively with colleagues to achieve sales targets and improve store performance.
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Requirements:
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* Proven experience of working in a retail environment, preferably in a management or supervisory role.
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* Excellent communication and interpersonal skills.
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* Ability to work flexibly, including weekends and evenings.
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* Basic knowledge of stock control and merchandising principles.
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* A passion for delivering excellent customer service.
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Benefits:
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* Pension scheme.
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* 28 days annual leave including bank holidays (pro rata for part-time staff).
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* Sick pay (after a qualifying period).
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* Employee Assistance Programme.
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* Health Shield cash plan.
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About Us:
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We are a dynamic charity that is passionate about improving young lives. We are committed to creating a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day.
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If you are passionate about delivering excellent customer service, working as part of a team and developing your career, we would love to hear from you.