Operations Manager – Premium Fitness & Wellness Studio (Multi-Site Expansion)
We are working with a high-end fitness and wellness brand that is growing fast - expanding from two to three beautifully designed, service-led studios in North and East London. This brand is known for its premium offering and strong community, making it a business on the rise. We are now seeking a confident and proactive Operations Manager to help lead the next phase of their journey.
This is a hands-on, multi-faceted role that blends strategic operations oversight with people management, process improvement, and front-end sales support. You will be at the heart of day-to-day excellence while working closely with the Founder and senior management to ensure the smooth and successful running of a standout wellness experience.
Key Benefits:
* Salary: £40,000 base + OTE
* Amazing working perks including full access to the gym and all its facilities
* Working Hours: 40 hours per week (minimum)
* Leave: 25 Days per annum (plus bank holidays)
The Role:
Studio Operations & Strategy:
* Own and optimise the daily operations across the studio, ensuring systems, service, and staff run smoothly
* Work closely with leadership to implement and improve operational workflows as the brand expands to new sites
* Ensure a premium, seamless client experience at all touchpoints—from entry to class to treatment
* Oversee health & safety, cleanliness, compliance, and facilities management to the highest standard
* Manage supplier relationships and procurement to ensure efficiency and cost control
Team Management:
* Support with recruitment, onboarding, training, and development of new team members
* Lead the Front of House team, promoting high performance, engagement, and accountability
* Create and maintain a positive, professional working culture aligned with brand values
Sales & Commercial Support:
* Actively support membership and treatment sales through studio tours, enquiries, and consultative conversations
* Train and support the team on soft selling and upselling techniques
* Track sales metrics and support management with weekly performance reporting
* Assist with local community outreach and partnerships to help drive brand awareness and lead generation
Customer Experience:
* Be a hands-on presence in the studio, building relationships with members and resolving issues efficiently
* Ensure the studio environment is always welcoming, supportive, and aligned with the brand's wellness ethos
* Collaborate with the wider team to support in-studio events and activations that engage the member community
The Person:
Experience and Qualifications:
* 1–2+ years in an operational management role, ideally within fitness, wellness, or premium hospitality
* Strong leadership qualities and experience managing front-of-house or customer-facing teams
* Commercially minded with some sales capability and confidence in client-facing interactions
* Highly organised with an ability to juggle priorities across multiple functions
* A self-starter with a calm, confident presence and solutions-focused attitude
* Passionate about wellness, client service, and delivering meaningful customer experiences
* Strong written and verbal communication, with excellent attention to detail
* Comfortable using systems to track operations and support sales performance
Skills and Characteristics:
* Sales-Driven: Enthusiastic about sales and business development with a strong focus on achieving results.
* Relationship Builder: Exceptional communication and interpersonal skills with the ability to build rapport and trust with clients.
* Passion for Fitness: A genuine passion for health and fitness, with the ability to convey this enthusiasm to others.
* Customer-Focused: A strong understanding of what it means to deliver high-end, premium service and the ability to personalise the sales approach accordingly.
* Leadership: Capable of leading by example, motivating the team, and contributing to a positive, supportive work environment.
* Self-Motivated: Proactive and highly organised, able to manage multiple tasks and work independently when needed.
* Problem Solver: Solutions-oriented, able to think creatively when faced with challenges or obstacles.
* Adaptable: Comfortable working in a dynamic environment, willing to adapt sales strategies based on business needs and market conditions.
If you are driven and looking to make a difference, this is the role for you.