Senior Infrastructure Operations & Service Delivery Manager
About the Role
We are seeking a Senior Infrastructure Operations & Service Delivery Manager to oversee third-party IT infrastructure service providers and ensure high-quality service delivery across our organisation.
This is a key role in our expanding IT function, requiring a technical subject matter expert with deep experience in IT operations, service management, infrastructure design, and vendor performance oversight.
Key Responsibilities
* Owning the delivery and continuous improvement of third-party IT infrastructure services
* Leading on infrastructure security, business continuity, and service optimisation
* Providing technical input into medium-to-large scale infrastructure projects
* Delivering service reporting, KPIs, and insights to senior leadership
* Acting as an escalation point for infrastructure-related issues and incidents
* Deputising for Head of Infrastructure Services and participating in on-call duties as needed
Requirements
* 7+ years in IT, with at least 3 years in infrastructure/service delivery roles
* Deep understanding of ITIL principles and modern service delivery practices
* Strong experience managing third-party suppliers and multi-vendor environments
* Technical understanding of physical, virtual, and cloud infrastructure
* Strong communication, stakeholder management, and analytical skills
* Experience in project management and cost/benefit analysis
* Degree in IT, Computer Science, or related field
Why Join Our Team
This is a fantastic opportunity for a seasoned IT professional looking to take ownership of service delivery within a fast-paced, evolving environment.
We offer a hybrid working arrangement, allowing you to balance your work and personal life.