Job Advert
Front of House Co-ordinator
Full-time (35 hours per week) | Permanent
Candidate Criteria:
Education
* Leaving Certificate or equivalent
* Knowledge of medical terminology
Experience
* Experience in a hospital setting
* Have satisfactory relevant experience, which encompasses demonstrable equivalent skills.
* Previous Reception/Front Desk supervision experience (Desirable)
* Experience in Dictatyping (Desirable)
* Experience in Diary Management (Desirable)
* Experience in the use of Patient Management Systems (Desirable)
* Knowledge in the management of Confidential Patient Information (Desirable)
* Cash Handling experience (Desirable)
The Purpose of This Role
The Front of House Coordinator is responsible for the day-to-day coordination of front-of-house services across the hospital and Clinical Services Hub (CSH). This role ensures the delivery of a professional, welcoming, and patient-centred experience while supporting the operational effectiveness of reception, switchboard, concierge, and post-room functions. The Co-ordinator will work closely with the Hospitality Services Manager to maintain service standards, staff support, and efficient communication throughout the hospital.
The Co-ordinator will supervise FOH Associates, oversee service delivery, ensure rostering covers all operational requirements, and participate hands-on when required to maintain service continuity.
Key Responsibilities
* Supervise and guide FOH Associates across Main Hospital and CSH.
* Ensure consistent delivery of patient-focused services aligned with Bon Secours values.
* Oversee daily operations including switchboard, reception, concierge, and post-room functions.
* Support staff development, mentoring, and training for the FOH team.
* Participate hands-on to provide cover or assist FOH Associates as required.
* Manage minor on-the-spot patient or visitor concerns, escalating serious issues appropriately.
* Coordinate and communicate staff rostering for FOH coverage across sites.
* Promote patient-focused hospitality, ensuring comfort, guidance, and information needs are met.
* Monitor and resolve minor patient/visitor concerns on the spot before escalation
To Apply:
Please submit your CV.
Panel:
a panel may be formed from which future vacancies will be filled.
Informal Inquiries:
please
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