Service Manager – Ireland
Location:
Ireland (Home-based, with travel across ROI & Northern Ireland)
Team Size:
6 Field Service Engineers
The Opportunity
An exciting leadership opportunity has arisen for an experienced
Service Manager
to take ownership of field service operations across Ireland.
With a newly established legal entity in the Republic of Ireland and a strong growth plan in place, this role is critical to both
operational excellence
and
business expansion
. You'll lead an established field service team while also playing a key role in developing the service business across the Irish market.
The role is split approximately
60% operational leadership
and
40% strategic growth, customer engagement, and business development
.
Key Responsibilities
Team Leadership & Performance
* Provide first-line management to Field Service Engineers, including workload planning, prioritisation, and day-to-day leadership
* Conduct regular 1:1s, performance reviews, coaching, mentoring, and competency assessments
* Manage holidays, sickness, return-to-work processes, and inductions
* Build a positive, high-performance team culture focused on communication, engagement, and development
Field Service Operations
* Ensure high standards of technical service delivery across planned and reactive maintenance
* Maintain full compliance with technical, quality, and health & safety standards
* Drive operational excellence and continuous improvement across service delivery
Financial & Commercial Management
* Manage and control service-related budgets, including overtime, recruitment, training, and tools
* Monitor performance against financial and operational KPIs
Customer Focus & Business Development
* Champion a customer-first approach across all service activities
* Ensure accurate and timely completion of service reports, risk assessments, and documentation
* Lead the development and operational setup of the new Republic of Ireland legal entity
* Engage with customers to identify new service opportunities, projects, and contract growth
QHSE & Continuous Improvement
* Promote safe systems of work and a strong health & safety culture
* Ensure compliance with all QHSE standards
* Drive improvements in systems, tools, and processes
About You
Qualifications & Experience
* Engineering or maintenance qualification (Mechanical, Electrical, or Manufacturing)
* Minimum 2 years' line management experience
* Background in engineering, manufacturing, or field service environments
* Experience with material handling equipment or similar industries (desirable)
* Health & Safety qualification (e.g. IOSH, SMSTS, SSSTS, ROSPA, CIEH)
* Evidence of continuous professional development
Skills & Competencies
* Strong people leadership and coaching ability
* Commercial and contract awareness
* Excellent communication and stakeholder management skills
* Proficient in MS Office (Word, Excel, Email)
* Knowledge of CMMS systems
* Results-driven with strong time management skills
* Familiarity with both ROI and Northern Ireland business environments
* Full, valid driving licence
Key Measures of Success
* Response times, fix times, and first-time-fix rates
* Schedule adherence and reporting accuracy
* Customer satisfaction and escalation management
* Budget control and engineer performance metrics
* Audit completion and van/tool stock accuracy
* Lead generation and service improvement initiatives
Working Pattern
* Full-time, home-based role
* 40 hours per week
* Monday to Friday, 8:30am – 5:00pm
* Regular travel across ROI and Northern Ireland, with occasional UK travel